[{"id":"d4e1d878-ec49-463f-a43b-581a5ba64062","published_date":"2022-05-12T07:45:32.986743Z","last_modified":"2022-05-12T07:45:32.986861Z","source":"Content provider","type":"GENERIC","start_date":"2021-09-01","end_date":"2022-04-30","reports":[],"sushi_service":"cdfa9631-3ca8-4d5b-b835-eb6c81056ec8","data_host":null,"subject":"Undercounting of usage Sept 2021-April 2022","message":"We recently discovered a programming glitch on our site that caused significant undercounts in our monthly COUNTER usage reports, from September 2021 through April 2022. The problem has been identified and repaired and as of May 3rd all usage events are again counted correctly according to the COUNTER 5 standard. You should therefore see an uptick of usage events in your May usage reports (available on June 15th).\r\n\r\nUnfortunately we cannot recover usage data lost from September 2021 to April 2022 and we apologize sincerely for the under reported usage during this time period."}]